Modulære flydedokke · Levering i hele Danmark

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Terms

Terms of service

The terms for buying products and solutions from MDOCK.

Terms of service

Here's the English translation:

General Information

MDock ApS
Kannikevej 1
4296 Nyrup
CVR no.: 44360691
Phone: 31590590
Email: mdock@morkenborg.com

Prices

  • All prices are in Danish kroner (DKK) and stated including VAT and duties for consumers and excluding VAT for business customers, unless otherwise stated.
  • We reserve the right to change prices without prior notice. We reserve the right to correct typing errors, price changes, and items that are sold out/discontinued.

Payment

  • We accept payment by: VISA-Dankort, VISA, VISA Electron, Mastercard, MobilePay, and bank transfer.
  • For business customers, we may require prepayment or security.
  • The amount is only charged once the item has been shipped. For bank transfers, payment is considered completed once the amount has been received in our account.
  • In the event of late payment, interest of 2% per month will be charged, as well as any reminder fees.

Delivery

General

  • We deliver throughout Denmark, excluding Greenland and the Faroe Islands.
  • Delivery normally takes place within 1–3 business days for items in stock.
  • Shipping prices start from DKK 35. Items are shipped via GLS or a freight company.

Business customers

  • Delivery takes place ex warehouse. Risk passes to the buyer upon collection or delivery at the buyer's premises.
  • In the case of partial deliveries, the parts are invoiced and delivered separately, unless otherwise agreed.

Consumers

  • Risk for the item passes to the consumer once the item is in their physical possession.
  • If delivery is delayed due to circumstances attributable to the consumer, the consumer covers the additional costs.

Common provisions

  • In the event of items being sold out, we reserve the right to cancel the order.
  • If there is no room at the delivery point, the package will be moved to the nearest location. You will be informed of this.

Right of Complaint

  • We provide a 2-year right of complaint in accordance with the Danish Sale of Goods Act.
  • The right of complaint covers defects in material and workmanship. Depending on the situation, the consumer may have the item repaired, replaced, receive a refund, or a price reduction.
  • The right of complaint does not cover faults or damage caused by incorrect use, transport, or storage.
  • A complaint must be made within a reasonable time after the defect has been discovered.

When making a complaint, please send the item to:
MDock ApS
Kannikevej 1
4296 Nyrup

Right of Withdrawal (consumers only)

  • Consumers have a 14-day right of withdrawal.
  • Withdrawal must be notified in writing to mdock@morkenborg.com within the period.
  • Return costs must be covered by the customer.
  • Items that have been used beyond what is necessary to establish their nature and function may result in a partial refund, depending on the condition of the item.
  • The item must be sent to the address above together with the order confirmation.

Exceptions to the Right of Withdrawal

  • Custom-made items or items with a personal touch.
  • Sealed items where the seal has been broken.
  • Digital content not supplied on a physical medium, if the consumer has consented to delivery.

Retention of Title

  • MDock ApS retains ownership of the goods until full payment has been received.

Product Liability

  • MDock ApS is liable for product liability in accordance with Danish law.
  • We are not liable for indirect losses such as loss of operation, loss of profit, or similar.

Force Majeure

  • MDock ApS is not liable for delays or failure to deliver caused by circumstances beyond our control, e.g. strikes, natural disasters, pandemics, or supplier issues.
  • In force majeure situations, we reserve the right to postpone or cancel the order.

Privacy Policy

  • We collect and store personal data in accordance with applicable legislation.
  • Information is used exclusively to process your order and provide service.
  • You may at any time request access to your data by contacting us.

Complaints